POST-PURCHASE OPERATIONS FOR PRODUCT BRANDS
Find product defects before reviews do. MyCover connects orders, coverage, support, and service history in one workspace.
For U.S. product brands selling across Shopify, Amazon, retail, and their own stores. See the free buyer app.
CORE FEATURES
From a known product to a resolved case: establish coverage, connect the buyer, and learn what needs attention next.
01 / KNOW
Import orders, products, SKUs, and purchase dates so every case starts with context.
Publish policies and issue coverage from the purchase—before a buyer registers.
02 / CONNECT
Offer branded claim cards and QR codes, with recovery when a code is missing.
Manage customer messages, photos, assignments, and response deadlines in one case.
03 / RESOLVE
Show what passed, what is missing, and where a person needs to decide.
Record repair, replacement, refund, and service history to spot repeat issues.
BUILT FOR MULTI-CHANNEL SELLERS
Start with imports today. Add direct connections only after provider authorization and verified setup. Your product, coverage, and support model stays consistent either way.
Import orders and product facts by CSV or JSON to start issuing coverage and handling support without waiting for an integration.
CSV and JSON imports readyBring product and order updates into the same coverage and support workflow after your store is authorized and configured.
OAuth and webhook setup requiredUse order and product evidence without assuming restricted buyer information will be available from Amazon.
Seller authorization requiredMYCOVER.ME PRODUCT GRAPHOrder → Product → Coverage → SupportDirect commerce connections are enabled only after provider authorization and verified setup. MyCover.me never presents a test adapter as a live connection.
A SIMPLER PATH FROM PURCHASE TO SUPPORT
Coverage can exist before a buyer registers. Ownership can be claimed later. Support stays available even after warranty expiry.
Normalize the product, SKU, order, purchase date, and channel into one support-ready record.
Create the entitlement from the purchase and policy—without waiting for registration or a QR scan.
A private QR or recovery flow links the exact product while preserving its original coverage dates.
MyCover.meDesk won’t rise on the left side.
Guided intake organizes the problem and evidence while warranty policy rules stay deterministic.
Track messages, repair, replacement, refund, shipment, and the permanent product service history.
WARRANTY AND SUPPORT
Every product known. Every conversation connected. Every next step clear.
THE FREE MYCOVER.ME BUYER APP
The consumer app turns the product itself into the support entry point. Buyers see what they own, whether it is covered, what to do next, and where the resolution stands.
Product, purchase, serial, issuer, and coverage status—without hunting through old emails.
Product-aware questions and evidence guidance help buyers describe the issue before a case reaches your team.
Messages, repair, replacement, shipment, and prior service events stay attached to the product.
Free for buyers. Better context for your team, less repetitive order lookup, and no dead end when coverage has expired.
Already have a support case? Open the link in your case email, or sign in to the app with that same email and verify it to continue.
See how product support worksTHE MERCHANT CONSOLE
Buyer, product, order, serial, coverage, evidence, and previous service history arrive together.
Deterministic policy checks show what passed, what is missing, and what needs human review.
Compare related cases by product and SKU so quality problems can be investigated earlier.
Coordinate repair, replacement, refund, goodwill, shipment, messages, and the audit timeline.
Photos and related cases stay linked to this product.
SELLER QUESTIONS
Clear answers about product identity, coverage, commerce readiness, expired support, and AI control.
No. Help desks organize conversations. MyCover.me connects each support request to the exact product, order, ownership, coverage source, policy evaluation, resolution, and permanent service history. Teams can use the MyCover.me Console or connect this product context to an existing support stack as integrations become available.
Normally, no. Coverage is created from the merchant policy and the verified purchase or delivery date. Scanning a QR or entering a private code claims the product for the buyer; it does not silently restart an existing entitlement.
CSV and JSON import are available now. Shopify requires verified OAuth and webhook setup before it is presented as connected. Amazon requires SP-API approval and seller authorization and remains planned until those production requirements are complete.
Yes. Expired coverage never becomes a dead end. A merchant can offer troubleshooting, paid repair, a replacement part, discounted replacement, store credit, or goodwill service while keeping the outcome attached to the product history.
No. Deterministic policy rules explain eligibility, and an authorized person makes high-impact decisions. Planned AI assistance may help summarize cases and suggest troubleshooting, but it will not independently approve or reject a claim.