MyCover.me

MYCOVER.ME SUPPORT

How can we help?

Get help with your MyCover.me account, product claiming, support request, or seller workspace. Product warranty decisions remain with the merchant or coverage issuer shown in your product record.

Buyer or product owner?Get help with your account, product claim, or finding the right support.Seller or support team?Sign in to your Console for workspace and customer operations.Looking for an answer?Browse setup, warranty, claiming, and case-resolution guides.Invite or join a team

CONTACT SUPPORT

Tell us what you need.

We’ll route your request to the right MyCover.me team. For an active product case, continue in its conversation so your merchant receives the full context.

All fields are required unless marked optional.

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SELLER WORKSPACE GUIDE

Invite and activate a support agent

An invitation is a private, email-bound credential—not a sign-in code. The recipient reviews it first, verifies the same email address, and then explicitly joins the workspace.

FOR THE ADMIN
  1. Open Console → Team.

    Confirm the workspace shown in the workspace switcher.

  2. Enter the agent’s exact work email and role.

    Use Support agent for handling customer cases without organization administration access.

  3. Select Send invitation.

    The email identifies the workspace, access level, inviter, and a private activation link valid for 120 minutes.

  4. Monitor Pending invitations.

    The Team page shows delivery, expiry, who invited the person, and actions to resend or revoke. Resend rotates the token and invalidates the previous link.

FOR THE INVITEE
  1. Open Review and accept invitation in the email.

    Alternatively, visit mycover.me/invite and paste the complete invitation token.

  2. Review before joining.

    Confirm the workspace, inviter, recipient hint, access level, and expiry.

  3. Sign in or create a merchant account.

    Use the exact email address that received the invitation. A different email cannot activate it.

  4. Enter the 6-digit sign-in code, then accept.

    After email verification, MyCover.me returns to the invitation. Select Accept and join workspace to activate access.

Example

Sarah Chen, an Administrator in FlexiDesk, invites alex@flexidesk.com as a Support agent. Alex opens the email link, signs in as alex@flexidesk.com, enters the 6-digit sign-in code, reviews “FlexiDesk · invited by Sarah Chen · Support agent,” and accepts. FlexiDesk then appears in Alex’s workspace list.

If the link expires or the email is missing

Open the old link and select Ask inviter to resend. MyCover.me emails the original inviter. The inviter should check the address and role in Console → Team, then select Resend. Requests are rate-limited; support never asks either person to share an invitation token or a 6-digit sign-in code.