Terms for your product wallet.

1. What MyCover.me does

MyCover.me helps you keep products, purchase evidence, ownership, coverage information, support activity, repairs, replacements, and service history in one place. Some products are supplied by merchants that use MyCover.me; others may route you to an external manufacturer or provider. MyCover.me is not the seller, manufacturer, insurer, repair provider, or coverage issuer unless a specific screen clearly identifies it as such.

2. Your account

You must provide accurate information, protect your device and credentials, and notify us if you believe your account is compromised. Do not share verification codes or attempt to access another person’s products. The service is not directed to children under 13. If you are not old enough to enter a binding agreement where you live, use the service only with a parent or guardian.

3. Claiming or adding a product

A merchant QR, one-time code, secure link, verified order, serial, or receipt may help link a product to your account. Claiming ownership does not necessarily create, start, extend, verify, or transfer coverage. Coverage may have started on the policy-defined purchase or delivery date before you joined MyCover.me. Provide only truthful ownership and purchase information and do not claim a product you do not own or control.

If a code was already used, cannot be verified, or belongs to another account, MyCover.me may require additional verification or direct you to the merchant. Privacy-safe error messages may not reveal whether another person or order exists. A recovery review may ask for the order number, account details, buyer name, shipping-address match, serial, or receipt. Those details may be shared with the relevant seller only to verify the purchase, correct ownership, prevent fraud, and provide product support.

4. Coverage information

Coverage can be issuer verified, order verified, document verified, user reported, or unverified. Read the displayed source and issuer. A saved receipt or a user-entered date does not mean a manufacturer verified the coverage. The actual issuer’s terms and applicable law control. MyCover.me may explain or organize coverage information but does not create rights that the issuer did not promise and does not remove rights you have under law.

5. Support and external providers

For a participating merchant, MyCover.me may carry your messages, evidence, status updates, and resolution. The merchant remains responsible for its decision and fulfillment. For an external manufacturer or provider, MyCover.me may open an official website, email, phone number, or instructions; it does not control that external case. Expired coverage does not prevent you from requesting support where a route is available, but paid repair or other terms may apply.

6. Your content and responsibilities

• Only upload receipts, photos, videos, documents, messages, and identifiers you have the right to use.
• Do not submit malware, abusive or illegal material, false evidence, another person’s private data without authority, or unsafe instructions.
• You retain ownership of your content and grant MyCover.me and the relevant support provider the limited rights needed to process it for the requested product, coverage, support, security, and service-history functions.
• Do not probe security, enumerate codes or accounts, interfere with the service, impersonate others, or use the service for fraud.

7. AI assistance

AI issue analysis is not offered in the current consumer app. Your support request goes to the responsible support team. If we add an optional third-party AI feature, we will identify the recipient, explain what information would be sent and why, and ask for your permission before sharing it. You will still be able to request support without AI. Coverage and refund decisions remain with the responsible provider.

8. Notifications

Transactional email and push notifications may be used for account security and support updates. SMS is optional and requires your affirmative choice; message and data rates may apply. You can change notification settings or withdraw SMS consent. Marketing communications, if later offered, require the choices and unsubscribe methods described at collection.

9. Free service and changes

The current consumer app is free. We may add, change, or retire features, but we will not intentionally rewrite an issuer’s historical coverage dates or hide existing support records merely to promote a paid feature. External integrations can become unavailable. We will use reasonable notice for material changes that affect your use.

10. Availability and consumer rights

No online service is risk-free or guaranteed to be uninterrupted. To the maximum extent permitted by law, MyCover.me is provided without implied warranties. Nothing in these Terms excludes a non-waivable consumer guarantee, statutory warranty, privacy right, or remedy. MyCover.me is not responsible for a merchant’s product quality, coverage promise, repair, replacement, refund, shipment, or external provider service, but this does not limit liability that cannot legally be limited.

11. Suspension, closure, and records

We may restrict access to protect accounts, investigate abuse, comply with law, or address a material breach. You may sign out, request data export, or request account deletion through Me → Privacy & data or by contacting us. Some records may remain where needed for support, another person’s rights, audit integrity, fraud prevention, legal claims, or law. Closing MyCover.me does not cancel or erase a warranty provided by someone else.

12. Changes and general terms

Material changes will show a new effective date and use an appropriate in-app or email notice. If a provision is unenforceable, the remainder continues. These Terms do not limit any mandatory rights or remedies available to you under applicable law. You can contact Serrhub LLC at legal@mycover.me about this agreement.