Free
For one store getting started.
$0/ month
Billed monthly
30 support cases / month- 1 support seat · 1 store
- Unlimited warranty records
- Buyer portal and CSV import
- Shopify after verified setup
- Basic analytics
SIMPLE PRICING THAT SCALES
Start free. Scale as support grows.
Plans scale with monthly cases, stores, and support seats.
Growth
For growing multi-channel teams.
$99/ month
Billed monthly
300 support cases / month- 2 support seats · 2 stores
- Everything in Free
- Amazon adapter after approval and setup
- Custom branding, API, and webhooks
Extra seat $49/mo · 250 more cases $25/mo
Scale
For higher-volume support operations.
$299/ month
Billed monthly
1,500 support cases / month- 5 support seats · 5 stores
- Advanced workflows and SLA controls
- Advanced analytics
- Priority support
- API, webhooks, and no MyCover.me branding
Extra seat $49/mo
Enterprise
For custom volume, security, and SLA needs.
From$1499/ month
Custom annual agreements available
Custom case volume and stores- 10+ support seats
- SSO and custom SLA
- Audit export and security review
- Dedicated implementation and support
- Contracted limits and governance
Availability: Shopify requires verified setup. Amazon requires approval and setup. AI intake, investigation summaries, and fraud signals are planned.
FOR BUYERS
The MyCover.me consumer app is free.
Buyers never pay to add a merchant-issued product, understand coverage, request support, or follow service history.